Privacy Policy

ES Pro Services LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information across our websites, landing pages, forms, text messaging systems, and communication tools.

By accessing our services or submitting your information, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

• Contact Information: Full name, phone number, email address, home or service address

• Service Details: Type of requested cleaning or detailing service, preferred schedule, comments

• Technical Information: IP address, browser type, device type, page visit timestamps

• Consent Records: Date and method of consent (e.g., web form with opt-in checkbox)

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, schedule, and manage cleaning and detailing services

• Respond to inquiries and provide quotes

• Send appointment reminders and follow-up messages

• Conduct internal analytics and service improvement

• Comply with legal obligations and industry regulations

3. TEXT MESSAGES AND CONSENT

By submitting your phone number through our online form and manually checking the required box, you consent to receive SMS or MMS messages related to your service inquiry.

You may receive texts such as:

• Service confirmations

• Appointment reminders

• Customer service follow-ups

• Occasional promotions (only if permitted)

You may opt out at any time by replying “STOP” to +1 (301) 771-0732. For assistance, reply “HELP” or contact us at [email protected].

4. LEGAL BASES FOR PROCESSING

Our collection and use of your personal data are based on:

• Your explicit consent

• Contractual necessity to fulfill requested services

• Our legitimate interest in operating and improving our business

5. DATA SECURITY

We use administrative, physical, and technical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no system can be 100% secure.

6. DATA RETENTION

We retain your data only for as long as needed to fulfill the purposes outlined in this policy or as required by law.

7. SHARING INFORMATION WITH THIRD PARTIES

We do NOT sell your personal data. We only share it with:

• Trusted third-party service providers (e.g., CRM, SMS platforms, scheduling tools)

• Legal authorities when required

• Partners involved in the service delivery process (never for marketing purposes)

8. YOUR RIGHTS

You may request at any time to:

• Access, update, or correct your personal information

• Delete your information from our records

• Withdraw your consent for SMS or email communication

Contact us at [email protected] or +1 (301) 771-0732 to exercise any of these rights.

9. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our services indicates acceptance of the updated policy.

11. CONTACT INFORMATION

For questions or concerns regarding this Privacy Policy, please contact:

ES Pro Services LLC

📧 Email: [email protected]

📞 Phone: +1 (301) 771-0732